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We have a 14-30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as it was received, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@ameliv.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without a prior request to return will not be accepted.

You can contact us at any time if you have any questions about returns at info@ameliv.com.


Damage and problems
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item so that we can evaluate and resolve the issue.


Exceptions / disposables
Certain types of items cannot be returned, such as: B. bespoke products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). Please contact us if you have any questions or concerns about your particular item.


Exchanges
The fastest way to make sure you get what you want is to send back the item you have. Once the return has been accepted, you will make a separate purchase for the new item.


Refunds
We will notify you as soon as we have received and checked your return and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please keep in mind that it may take your bank or credit card company some time to process and post the refund.