HOW LONG DOES MY ITEM TAKE TO ARRIVE?
The shipping time consists of two sections -
Processing time: reviewing order details, sourcing, quality control, and packaging. All orders are dispatched from our warehouse within 72 hours of placing the order and receiving payment.
Shipping Time: The time it takes to arrive at the destination after shipping from our warehouses.
We use a high-security checkout process on our side to protect both the customer and us. This extends our turnaround time to 48-72 hours as we fully screen our customers and fulfill orders.
After that, your package will arrive between 7-15 working days, depending on your geographic location and warehouse availability.
* Note: When purchasing, the customer must accept that these delivery times are only estimates based on average data from over 10,000 orders. Some orders may be faster or slower depending on the recipient's location and the fulfillment center used *
You will receive a purchase confirmation email confirming your order number and purchase details when you place your order. You can cancel your order or make changes to your shipping information until midnight on the same day you placed your order. After 6 hours, your order will be processed for storage, packaging and shipping, which normally takes 7-12 working days. When this is complete, you will receive a shipping confirmation email.
As soon as your order has been shipped, we will send you another shipping update email with your tracking number. To track your package, simply click on the link provided. The tracking information may not be available for the first few days after receiving your shipping update email. Several days can pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
All orders are processed within 5-10 business days of the order being placed, including the QA process, testing, and packaging.
FREE standard shipping on all orders.
Most European and UK orders are dispatched direct from our warehouse within 24-72 hours for your convenience and maximum efficiency.
The only downside to our service is that our products are so * HOT * and usually out of stock in the UK warehouse. Don't worry, we have backup warehouses in Asia and if necessary we will ship your product directly from our warehouse and your order will be received within 2 weeks.
Your time is priceless, we will not waste it.
Delivery time 7-14 days Germany & other European countries
Delivery time 10-14 days Australia, New Zealand.
Delivery time 10-18 days USA, Canada.
We apologize that there may be a shipping delay if the shipment requires customs clearance, inspection, or a shipping delay is caused by a courier service.
RETURNS & EXCHANGES
What are your cancellation policies?
You have 10 hours on the same day to cancel your order and receive a refund after purchase. If you try to cancel your order after receiving a shipping confirmation email, we will not be able to issue a refund because the item has already been packaged and shipped to you.
What is the return policy?
If your product is damaged or defective, please send us an email with the subject "Return: Damage or Defected item with your order #" along with a photo so that we can send you a new one immediately.
If the product is damaged or has a manufacturing defect, or even our customer is not satisfied with our product, you can request a refund within 14 days.
In some special cases, we also accept refunds within 30 days.
We do not reimburse shipping costs. The return is to be borne by the buyer.